Animal Hospital at Brier Creek

10500 Little Brier Creek Lane
Raleigh, NC 27617

(919)544-2226

ah-bc.com

FAQS

 

What do I need before my Fur Baby’s first visit? 

You will need to give the Client Relation’s Specialist the name of your previous hospital so they can get records emailed or faxed over. This way the doctor and veterinary nurse can review the records prior to your visit. This will  let them be able to take the best care of your Fur Baby.

 

But what if I do not want my previous vet to know I am transferring to you? 

No worries, we always call for records for a “mutual client”. Generally they assume you are having your pet groomed or boarded simply because we are closer.

 

Can I just bring the medical history with me? 

Yes, you may. However, usually this is not complete and often the physical examination findings and lab work results are not complete. The doctor will need those results to be able to take the best care of your fur baby. We  generally need to take time to call and wait for records during your visit. This makes your visit longer and pets often become anxious with long visits. 

 

What can I expect with my first visit? 

Your first visit at Animal Hospital at Brier Creek will likely be an hour long. The veterinary nurse and doctor will have looked at your pet’s medical history before you arrive.

  • The Client Relations Specialist will have you fill out a new client form so that we can verify that we have the correct phone number and address on file. Remember to put your email so the doctor and veterinary nurse can email you lab results and handouts.
  • You will receive a notebook full of wellness information so that we can help you take the best care of your fur baby here and at home
  • The veterinary nurse will discuss wellness care here and at home. This will include (but is by no means  limited to) information about heartworm and flea control, vaccinations, wellness examinations (the most  important part of each visit), wellness labwork, diet, supplements, and any questions that you may have.
  • The veterinary nurse will go over a treatment plan with you
  • The doctor will perform a thorough nose to talk examination to check for any abnormalities
  • The doctor will discuss any behavior concerns that you have or any medical concerns you have or that were found upon examination
  • We can perform all blood draws and vaccinations in the examination room with you unless you prefer otherwise.
  • Remember to let the veterinary nurse and doctor know any concerns and any preferences you have. We  are here for you and your fur baby.

 

What are the Payment options? 

  • Cash 
  • Credit cards: MasterCard, Visa, Discover (these must be your card and the bearer must be over 18)
  • Check: Must have a valid driver’s license with the same address as on the check. No started checks please and  your name must be on the check 
  • Care Credit: Care credit offers 6 months no interest for purchases over $200.00.  If the purchase is under $200.00 then standard terms would apply. Visit www.carecredit.com for more information

 

What about Pet Insurance? 

Pet Insurance is a great way to alleviate costly bills, especially in unforeseen and emergency situations.

 

How does Insurance work? 

You do have to pay for the visit at the time of services. We can fill out any insurance forms you need and give them to you at the time of your visit and print off any duplicate paid invoices if needed. The insurance company will reimburse you within 2-4 weeks.

 

What if I cannot pay for the visit? 

Often applying for Care Credit with a 6 month no interest payment plan works nicely. This way you have no interest or payment and you receive the payment from the pet insurance (if applicable) before your first Care Credit payment is due.

 

Are vaccinations always necessary?

Which vaccinations and how often depends on the amount of exposure the pet has, how healthy the pet is  and the history of past vaccinations. We have many options for which type of vaccines and route given and frequency they need to be given.  Rabies is always required by law regardless of the health of the pet. This vaccination is a killed vaccine and cannot make your pet ill. Allergic reactions can happen with any vaccine.  Other vaccinations may not be recommended in very ill pets.

All vaccinations that we use have been extensively studied and shown to be safe and effective. Dr. Goetz is very cautious on which vaccinations she uses and only uses the safest and best vaccinations. 

 

Is Heartworm Protection? 

YES! YES! YES! All dogs, cats and ferrets should be on monthly heartworm protection year round in North Carolina.

There are many studies that prove that dogs and cats (yes, even indoor cats) can get heartworms any day of the year in North Carolina.

  • Treating a dog with heartworms costs more than heartworm protection and is harder on the dog than preventing the heartworms in the first place.
  • Heartworms damage the heart and lungs in both dogs and cats.
  • Cats cannot be treated for heartworms.

 

Is Flea Protection Necessary? Is it Safe?

YES! YES! YES! North Carolina is flea zone central. 

We often see homes infested with fleas with only one 100% indoor cat.  Fleas are present all year round. We often see a surge of flea activity during cold periods because they come inside and during wet periods because they are hatching outside.

We have many safe Flea Preventatives in different forms- topical, collars, oral. Dr. Goetz believes only in using the safest and most efficacious productions available. She must personally okay all products before they are introduced into the hospital.

Keep in mind that many Flea Preventatives Over The Counter are not as effective, not as safe, or were once effective and there is resistance.

Prevention is better: Flea infestations take 2-3 months to cure if you treat the pet and environment and 4-6 months if you only treat the pet.

No Flea Preventative or Treatment kills the fleas instantly- they take minutes to hours to die so you will see them occasionally even if the preventative is working. However, the preventatives and treatments prescribed by Animal Hospital at Brier Creek kill the fleas BEFORE they lay eggs (OTC products may not).